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BEHIND THE SCENES: A day in the life of an employee at the Royal Albert Hall

Business Insider/James Cook

Staff meet before doors open.

The Royal Albert Hall is one of the most famous buildings in London, and it regularly hosts events such as the Proms and movie premieres.

The 5,272-capacity venue was opened in 1871, and since then it has hosted performers such as Jay Z, Jimi Hendrix, Led Zeppelin, Cirque du Soleil, and One Direction.

But what’s it like to actually work there? Where do those red-coated stewards go during a show? How do they get around the maze of corridors?

Business Insider went backstage during an Eric Clapton show at the Royal Albert Hall and followed one staff member, Dean Warren, to find out what it’s like to work there.

Here’s the Royal Albert Hall in London, one of the country’s most famous concert venues. It was opened by Queen Victoria in 1871. It was named after Queen Victoria’s husband, Prince Albert, who died in 1861.

We visited the hall on May 25, 2017, when it hosted a show by musician Eric Clapton. He performed a string of three shows at the venue. We wouldn’t get much chance to actually see the show, though.

Business Insider followed supervisor Dean Warren around for the evening. He looks after a team of stewards.

Warren’s first duty of the night is the 6pm team meeting. The hall’s duty manager runs through the plans for the evening, including the timings of the show and who will be assigned to which part of the hall. Staff are rotated around the building so that they learn the different roles.

Stewards wear distinctive red jackets and waistcoats so that customers can easily see them.

A box of Union Jack flags was sat on top of the stewards’ lockers — these will come in handy when the Royal Albert Hall hosts the Proms.

Tonight Warren is supervising the stewards who will be working on the floor of the arena, right by the front of the stage. Warren’s team heads up to the floor to meet before the doors open.

It’s 6.30pm and the venue is pretty quiet — the lights are on but there are no customers here yet. The stage is ready for Clapton’s support act.

Warren checks in with his team and briefs them on the show as well as where they’re going to be standing. He tells them to expect a rush of people to the front when Clapton plays “Cocaine.”

Doors open at 6.45pm and customers arrive in the main hall. Some eager fans take their seats straight away and settle in for the evening. The venue has changed from feeling quiet and empty to being full of life.

There’s a problem upstairs: One couple who have flown in from Belgium haven’t been sent the lanyards they need to get into the VIP bar.

Warren heads downstairs to talk to the people who are looking after the VIP bar. They verify that it’s OK for the couple to get in without lanyards.

Most stewards and supervisors have microphones so they can communicate, but they keep chatter to a minimum. If they need to talk directly, they use a telephone. Warren cuts through one of the hall’s bars to find a phone.

Back in the office, Warren checks in. One customer at the hall needed help but they couldn’t speak English — a steward who speaks Italian was found, though, and it all went smoothly.

Warren’s team are busy showing people to their seats upstairs so he uses the time to cut up tickets that will let people re-enter the venue if they have to go outside.

We head back upstairs to check on everything. The merchandise stall is very busy, and staff aren’t sure how much will be left for people to buy after the show is finished.

Warren visits the information desk, which has a steady stream of customers asking for help. He helps out since it’s a particularly busy period as people come in and take their seats.

Now is a good time to head upstairs and check on the stalls, the seats near the top of the venue. The corridors are pretty packed, so Warren weaves through customers. I’m not as skilled as he is, though, so I have to run to catch up.

The venue is filling up, but Warren is concerned about the empty seats on the floor of the arena. That’s the area he’s looking after. While Warren looks at the arena, a customer tells him she’s unhappy with the view from her seat. Can they get different ones?

Warren decided to head to the box office to see if there are any empty seats. But here’s the queue of people waiting to see if tickets become available — it doesn’t look like Warren will be able to move the unhappy customers.

Warren checks with the box office — sadly, he can’t move the customers to other seats since the venue is sold out.

Uh oh, there’s a spillage in the corridor. Warren checks that the cleaning team are on the way to sort it out before anyone walks into it.

The support act, Doyle Bramhall II, is playing right now, so the corridors are clear. Warren uses this time to catch up with another supervisor. They plan out how staff members will rotate positions during the main show.

There’s an unhappy customer in the corridor. She tells Warren that other customers were rude to her, and she wants to be moved. Warren knows the venue is sold out, so he explains that there’s nothing he can do. He does promise to mention it to another supervisor, though.

He tells the stalls supervisor about the unhappy customer so that he knows about the problem in case it escalates.

It’s still relatively quiet, so Warren checks where stewards will be rotated to. Everyone rotates during the main show. If someone is manning one of the entrances, they might get shifted to inside the hall.

Warren heads back out onto the main floor. The support act has finished playing, so it’s a good time to check in with the stewards.

Clapton asked the hall to make sure that he wouldn’t be filmed or photographed. Warren talks to people sitting in the front rows to make sure they know not to take any photos.

It’s 8.30pm and everyone is in their seats ready for Clapton to perform.

The lights go down and Clapton walks on stage. He’s that shining beacon of light.

Warren and I head downstairs to the floor beneath the stage. He checks in with his stewards during the first songs. They meet downstairs to talk because it’s so loud upstairs.

There’s a problem: People are taking photos and filming, despite being asked not to. Warren radios other staff members who can dart in and ask people to stop filming.

There’s a guide dog upstairs who is being looked after by two stewards. The main event may be happening right now, but it’s the quietest part of the evening for the stewards.

Stewards take 20-minute breaks during the performance. Many of them buy food from a canteen.

The stewards head to their office to eat food and talk during their breaks. Warren uses his break to write up a report on the unhappy customer from earlier.

Break is over, and it’s 10pm. Clapton is performing “Cocaine,” and people have stood up. That’s OK — but Warren has to ask them to clear the aisles.

It’s packed at the front of the stage. Stewards barely get to see any of the performance — I saw about 2 minutes in total.

It looked like a fun show, though.

Once Warren cleared one aisle, it’s time to clear the other one. One customer didn’t want to move, though, and security came to convince him to move.

Clapton played a couple more songs before finishing the show just before 10.30pm. The guide dog was very happy to be reunited with his owner

Back in the main hall, the stage crew is already at work dismantling the stage.

Some people are still sat in their seats, soaking up the atmosphere. Warren and the stewards politely encourage them to leave. They go more quickly when they learn that there are bars open in the building.

Seats are removed to make it easier to clean up after the customers.

Warren’s team are on the lowest level, so they can look up and check everything is alright on the higher tiers. One steward spots a problem.

Several men are sat on the edge of a tier. That could be a problem if they fall back. Warren radios up to the stewards on that level and they ask the men to move away from the edge.

Now it’s time for the cleaning staff to take over. The stewards return to their office for Warren to sign them out. They queue up and wait until it’s done. Some are tired after working for five hours.

Others are in high spirits and banter with Warren before heading home.

One steward is moving to The Netherlands, so Warren says goodbye to him.

It’s 11pm and the stewards have been at work since before 6pm. They may have caught a few minutes of the show, but that’s about it. They hang up their red jackets and waistcoats before heading home.

Read more stories on Business Insider, Malaysian edition of the world’s fastest-growing business and technology news website.

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BEHIND THE SCENES: A day in the life of an employee at the Royal Albert Hall

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BEHIND THE SCENES: A day in the life of an employee at the Royal Albert Hall

Here’s the Royal Albert Hall in London, one of the country’s most famous concert venues. It was opened by Queen Victoria in 1871. It was named after Queen Victoria’s husband, Prince Albert, who died in 1861.

We visited the hall on May 25, 2017, when it hosted a show by musician Eric Clapton. He performed a string of three shows at the venue. We wouldn’t get much chance to actually see the show, though.

Business Insider followed supervisor Dean Warren around for the evening. He looks after a team of stewards.

Warren’s first duty of the night is the 6pm team meeting. The hall’s duty manager runs through the plans for the evening, including the timings of the show and who will be assigned to which part of the hall. Staff are rotated around the building so that they learn the different roles.

Stewards wear distinctive red jackets and waistcoats so that customers can easily see them.

A box of Union Jack flags was sat on top of the stewards’ lockers — these will come in handy when the Royal Albert Hall hosts the Proms.

Tonight Warren is supervising the stewards who will be working on the floor of the arena, right by the front of the stage. Warren’s team heads up to the floor to meet before the doors open.

It’s 6.30pm and the venue is pretty quiet — the lights are on but there are no customers here yet. The stage is ready for Clapton’s support act.

Warren checks in with his team and briefs them on the show as well as where they’re going to be standing. He tells them to expect a rush of people to the front when Clapton plays “Cocaine.”

Doors open at 6.45pm and customers arrive in the main hall. Some eager fans take their seats straight away and settle in for the evening. The venue has changed from feeling quiet and empty to being full of life.

There’s a problem upstairs: One couple who have flown in from Belgium haven’t been sent the lanyards they need to get into the VIP bar.

Warren heads downstairs to talk to the people who are looking after the VIP bar. They verify that it’s OK for the couple to get in without lanyards.

Most stewards and supervisors have microphones so they can communicate, but they keep chatter to a minimum. If they need to talk directly, they use a telephone. Warren cuts through one of the hall’s bars to find a phone.

Back in the office, Warren checks in. One customer at the hall needed help but they couldn’t speak English — a steward who speaks Italian was found, though, and it all went smoothly.

Warren’s team are busy showing people to their seats upstairs so he uses the time to cut up tickets that will let people re-enter the venue if they have to go outside.

We head back upstairs to check on everything. The merchandise stall is very busy, and staff aren’t sure how much will be left for people to buy after the show is finished.

Warren visits the information desk, which has a steady stream of customers asking for help. He helps out since it’s a particularly busy period as people come in and take their seats.

Now is a good time to head upstairs and check on the stalls, the seats near the top of the venue. The corridors are pretty packed, so Warren weaves through customers. I’m not as skilled as he is, though, so I have to run to catch up.

The venue is filling up, but Warren is concerned about the empty seats on the floor of the arena. That’s the area he’s looking after. While Warren looks at the arena, a customer tells him she’s unhappy with the view from her seat. Can they get different ones?

Warren decided to head to the box office to see if there are any empty seats. But here’s the queue of people waiting to see if tickets become available — it doesn’t look like Warren will be able to move the unhappy customers.

Warren checks with the box office — sadly, he can’t move the customers to other seats since the venue is sold out.

Uh oh, there’s a spillage in the corridor. Warren checks that the cleaning team are on the way to sort it out before anyone walks into it.

The support act, Doyle Bramhall II, is playing right now, so the corridors are clear. Warren uses this time to catch up with another supervisor. They plan out how staff members will rotate positions during the main show.

There’s an unhappy customer in the corridor. She tells Warren that other customers were rude to her, and she wants to be moved. Warren knows the venue is sold out, so he explains that there’s nothing he can do. He does promise to mention it to another supervisor, though.

He tells the stalls supervisor about the unhappy customer so that he knows about the problem in case it escalates.

It’s still relatively quiet, so Warren checks where stewards will be rotated to. Everyone rotates during the main show. If someone is manning one of the entrances, they might get shifted to inside the hall.

Warren heads back out onto the main floor. The support act has finished playing, so it’s a good time to check in with the stewards.

Clapton asked the hall to make sure that he wouldn’t be filmed or photographed. Warren talks to people sitting in the front rows to make sure they know not to take any photos.

It’s 8.30pm and everyone is in their seats ready for Clapton to perform.

The lights go down and Clapton walks on stage. He’s that shining beacon of light.

Warren and I head downstairs to the floor beneath the stage. He checks in with his stewards during the first songs. They meet downstairs to talk because it’s so loud upstairs.

There’s a problem: People are taking photos and filming, despite being asked not to. Warren radios other staff members who can dart in and ask people to stop filming.

There’s a guide dog upstairs who is being looked after by two stewards. The main event may be happening right now, but it’s the quietest part of the evening for the stewards.

Stewards take 20-minute breaks during the performance. Many of them buy food from a canteen.

The stewards head to their office to eat food and talk during their breaks. Warren uses his break to write up a report on the unhappy customer from earlier.

Break is over, and it’s 10pm. Clapton is performing “Cocaine,” and people have stood up. That’s OK — but Warren has to ask them to clear the aisles.

It’s packed at the front of the stage. Stewards barely get to see any of the performance — I saw about 2 minutes in total.

It looked like a fun show, though.

Once Warren cleared one aisle, it’s time to clear the other one. One customer didn’t want to move, though, and security came to convince him to move.

Clapton played a couple more songs before finishing the show just before 10.30pm. The guide dog was very happy to be reunited with his owner

Back in the main hall, the stage crew is already at work dismantling the stage.

Some people are still sat in their seats, soaking up the atmosphere. Warren and the stewards politely encourage them to leave. They go more quickly when they learn that there are bars open in the building.

Seats are removed to make it easier to clean up after the customers.

Warren’s team are on the lowest level, so they can look up and check everything is alright on the higher tiers. One steward spots a problem.

Several men are sat on the edge of a tier. That could be a problem if they fall back. Warren radios up to the stewards on that level and they ask the men to move away from the edge.

Now it’s time for the cleaning staff to take over. The stewards return to their office for Warren to sign them out. They queue up and wait until it’s done. Some are tired after working for five hours.

Others are in high spirits and banter with Warren before heading home.

One steward is moving to The Netherlands, so Warren says goodbye to him.

It’s 11pm and the stewards have been at work since before 6pm. They may have caught a few minutes of the show, but that’s about it. They hang up their red jackets and waistcoats before heading home.

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